KPO (Knowledge Process Outsourcing)

Knowledge Process Outsourcing is a logical extension of the value proposition all companies have sought through business process outsourcing. By outsourcing knowledge work, companies gain access to specialized skills, enhance their organizational effectiveness and bring new products to market faster.

These value-added tasks help our clients reallocate their human, as well financial, resources on activities that position them to create greater value for customers and seize a competitive edge.

BCCI offers a broad range of BPO and Customer Management Outsourcing solutions to serve the dynamically changing needs of our clients. We can manage discrete processes or full customer management outsourcing solutions that range from customer acquisition to credit and collections.

We have expertise across many industries including utilities, retailing, financial services, travel and leisure, media and telecommunications, and technology products and services.  We also serve the public sector.  To meet the diverse needs of our global client base, we can deliver domestically by region or offshore.

Delivering transformational results

When you choose to outsource key elements of your business, you expect major improvements in terms of efficiency, cost-savings and an enhanced customer experience.  That’s precisely what our outsourcing services deliver - freeing up your organization's precious time and energy to focus on your core activities.

We place ourselves in a position within your organizational structure to drive change. Prioritizing objectively and working to transform service delivery, we focus on your capability, ambition, and brand, serving as a catalyst to put you ahead of the competition.

Put simply, we know how to make a client's business work better. We prove it by sitting on the same side of the table, sharing the risks and actively seeking reward structures that give us a stake in your success.